Disability Access Service (DAS)

What is DAS?

Disability Access Service (DAS) is designed to accommodate Guests who have difficulty tolerating extended waits in a conventional queue environment due to a disability (including non-apparent disabilities). The service allows Guests to schedule a return time that is comparable to the current queue wait for the given attraction. It does not provide immediate attraction access.

Once a return time is issued, Guests are free to enjoy other theme park offerings while they wait virtually for the return time to arrive, as opposed to waiting in the queue. As soon as the Guest redeems a return time, they can book another return time for the same or a different attraction.

The DAS will be added to your My Disney Experience account, and you will be able to access it through the same app you use for Mobile Order and dinner reservations. It’s important to note that you can have family members and others traveling with you on the pass as well (up to 6 people total). As long as your party is 6 or less, and you are linked together as “Friends and Family” in My Disney Experience, not everyone must be present in person when the pass is obtained.

For guest that qualify for DAS we recommend pre-registering online. This will allow you to pre-select two attractions. per day as part of the complimentary DAS Advance planning option. These are in addition to the return times you can request throughout the day of your actual park visit. Something we want to warn you about, the wait times to chat with a cast member can be ridiculously long, we’re talking 3-6 hours long. So get your patient pants on! Disney, like most places is facing a shortage of staffing due to the current COVID-19 pandemic.

DAS has recently changed with the release of Genie+, let’s do a quick breakdown on some things you should know about DAS. If you’re planning on visiting Disney soon and would like assistance with the booking and planning process, please contact us!

Frequently Asked Questions